By placing an order through vibeco you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (USA) country.
30 BUSINESS DAY RETURN POLICY
We have a 30 business day return policy, which means you have 30 business days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase
RETURN PROCESS
To start a return, you can contact us at [email protected] or call us at . If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
RETURN AND EXCHANGE FEES:
1. Customers do not need to pay return handling fee.
2. If the product does not have its own quality problems the return shipping cost is borne by the customer.
3. If the product itself has quality problems, please contact us with photos and we will redeliver one for you for free.
RETURN SERVICE PROCEDURE:
Step 1: If you are not satisfied with the product you received, please first contact our customer service representative for further assistance.
Step 2: If we approve the return, please place the item in its original packaging and securely seal the package.
Step 3: Place your package at your local post office.
Step 4: Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our return conditions.
Once we process your return or exchange, we will email you.
Return Address: 3973 Far Hills Drive, Columbus, OH, 43224, US
DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
EXCHANGES
We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at [email protected] or call us at .
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. It’s about 5 business days.
If you’ve done all of this and you still have not received your refund yet. Please contact us promptly.
Contact Information :
Email : [email protected]
Phone: +1(952)836-6134